Power in Community
Please review our code of conduct and service level agreement below.
We are WorkTripp.
Our vision is to help all teams enjoy sustainable working culture. We aim to be an indispensable part of the working environment, creating a natural home to support offsite and back-at-desk self-development fit for the new world of work.
And that's where you come in.
Our vision is to help all teams enjoy sustainable working culture. We aim to be an indispensable part of the working environment, creating a natural home to support offsite and back-at-desk self-development fit for the new world of work.
And that's where you come in.
For suppliers - Our Code of Conduct
Ethical, human-centred, relevant and dependable
We know there are many incredible people out there working on this vision, to make work more enjoyable and productive. Our aim is to bring this amazing community together, so collectively we can make a bigger difference. We know how important cultural fit is between customer and client, so our whole model is built on connecting you direct with customers, to agree a scope of work and proposed fee. We take 10% of this agreed proposal fee.
Our strength is in community, so we have a few ways we agree to work together to make the experience as transformational as possible. Please make sure you check out the below.
- As part of our talent-nurturing community, you must be driven to help all teams and individuals reach their true potential and have as much fun as possible along the way.
- You must be reliable, responsive, and trustworthy in all communication and actions.
- You understand that the value of the community depends on everyone bringing exceptional quality and care to what they do.
- Certified Coaches adhere to the ICF standards, and all of the WorkTripp community, as trusted advisors, treat all received information as private and confidential.
- All providers adhere to GDPR when handling customer data and communicating virtually.
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For suppliers - Our Service Level Agreement
Working together to create a quality experience for all
‣ Your listing must include complete and accurate information about your service, an indicative price to start discussions, and any other critical information customers should know about.
‣ You are responsible for keeping your listing information up-to-date and accurate at all times.
‣ Any listed credentials or testimonials must be truthfully sourced. You must obtain appropriate insurance for your Supplier Services and carefully review policy terms and conditions like coverage details and exclusions so that you are appropriately covered.
‣ On WorkTripp you can add more than one listing. For example, one listing as a facilitator and one listing as a coach. Or one listing as solely as a venue and one listing for your whole retreat package with combined food, drink and experiences as well as accomodation.
‣ Whatever you quote as a proposal fee, including food and drink, experiences etc, will be the sum we take 10% from.
‣ Please ensure that any images you upload to WorkTripp are cleared to be used in our marketing.
Consistently neglected listings will be taken down by WorkTripp if they are not updated. All listings on WorkTripp are reviewed and approved by WorkTripp before being published.
‣ You are responsible for keeping your listing information up-to-date and accurate at all times.
‣ Any listed credentials or testimonials must be truthfully sourced. You must obtain appropriate insurance for your Supplier Services and carefully review policy terms and conditions like coverage details and exclusions so that you are appropriately covered.
‣ On WorkTripp you can add more than one listing. For example, one listing as a facilitator and one listing as a coach. Or one listing as solely as a venue and one listing for your whole retreat package with combined food, drink and experiences as well as accomodation.
‣ Whatever you quote as a proposal fee, including food and drink, experiences etc, will be the sum we take 10% from.
‣ Please ensure that any images you upload to WorkTripp are cleared to be used in our marketing.
Consistently neglected listings will be taken down by WorkTripp if they are not updated. All listings on WorkTripp are reviewed and approved by WorkTripp before being published.
‣ Customers can save and start enquiries with up to five suppliers in each category (coach, facilitator, speaker; venue and experience). This limits a “scattergun” approach and improves the quality of enquiries and bookings.
‣ We recognise the importance of cultural fit, so we encourage that our listing community chat with customers, define a scope, set a proposal price, and when happy secure this price and booking. This allows customers and suppliers to cook up the usual bespoke amazingness together that is required. If customers want to abandon one potential conversation they can cancel, and then add a new supplier into a live conversation.
‣ For WorkTripp to add value to our community, we expect suppliers to reply to customer queries within half a working day. These live chats are viewable to WorkTripp for the purpose of customer support; a standard feature on ShareTribe Flex upon which WorkTripp is built.
‣ We curate suppliers based on alignment with the WorkTripp values and we ask that you embrace these values when communicating with customers via WorkTripp. Our aim at WorkTripp is to provide you with long-term value with relevant customers. If we recognise indicative patterns that you are connecting with customers and then taking them off the platform we will set up a call and reserve the right to ask you to leave the WorkTripp community. Ideally, you’ll see an improvement in discoverability, positioning and insights when working with WorkTripp so that never happens! We don’t like breakups.
‣ We ask that no commercial messaging be sent to customers outside of the remit of the WorkTripp offsite.
‣ We recognise the importance of cultural fit, so we encourage that our listing community chat with customers, define a scope, set a proposal price, and when happy secure this price and booking. This allows customers and suppliers to cook up the usual bespoke amazingness together that is required. If customers want to abandon one potential conversation they can cancel, and then add a new supplier into a live conversation.
‣ For WorkTripp to add value to our community, we expect suppliers to reply to customer queries within half a working day. These live chats are viewable to WorkTripp for the purpose of customer support; a standard feature on ShareTribe Flex upon which WorkTripp is built.
‣ We curate suppliers based on alignment with the WorkTripp values and we ask that you embrace these values when communicating with customers via WorkTripp. Our aim at WorkTripp is to provide you with long-term value with relevant customers. If we recognise indicative patterns that you are connecting with customers and then taking them off the platform we will set up a call and reserve the right to ask you to leave the WorkTripp community. Ideally, you’ll see an improvement in discoverability, positioning and insights when working with WorkTripp so that never happens! We don’t like breakups.
‣ We ask that no commercial messaging be sent to customers outside of the remit of the WorkTripp offsite.
‣ When creating a listing, you will set an indicative fee ie. a pp rate. This isn’t binding and it helps customers understand the pricing range. When you receive an enquiry, you can determine the scope of service with your customer, and then propose an actual price. You can also decide to decline an enquiry.
‣ WorkTripp are an intermediary to connect customers and suppliers. Our marketplace terms are here. You should always secure your booking with a direct signed contract between you as the supplier and the customer (which you can share over our chat function).
‣ Our standard payment terms are 50% deposit taken at the point of booking and securing the dates, and 50% taken two weeks out from the WorkTripp start date. Both amounts are minus booking fee (3%), VAT and our 10% commission.
‣ Once a proposal is accepted the customer's credit card will be immediately charged and you will receive your 50% deposit (minus the fees mentioned above). The customer will then be prompted to pre-authorise the second amount via our payment gateway partner Stripe. Your status will change to ‘booking secured’ for that customer.
‣ All relevant goal-setting, venue and supplier information will be aggregated and shared to all service providers and customer teams to allow parity of access to information and to understand the needs, timings, scope and expectations of customers.
‣ Coaches and facilitators booked on WorkTripp should factor in the creation of a one-pager and 30 minute accountability session with the offsite organiser capturing the main ideas that came through from the WorkTripp for sharing with the customer.
‣ Please note: WorkTripp does not create offsite design or full programming as a standard offer. Our value-add is in connecting relevant suppliers and customers, aiding goal-setting, and providing insights and recommendations.
‣ WorkTripp are an intermediary to connect customers and suppliers. Our marketplace terms are here. You should always secure your booking with a direct signed contract between you as the supplier and the customer (which you can share over our chat function).
‣ Our standard payment terms are 50% deposit taken at the point of booking and securing the dates, and 50% taken two weeks out from the WorkTripp start date. Both amounts are minus booking fee (3%), VAT and our 10% commission.
‣ Once a proposal is accepted the customer's credit card will be immediately charged and you will receive your 50% deposit (minus the fees mentioned above). The customer will then be prompted to pre-authorise the second amount via our payment gateway partner Stripe. Your status will change to ‘booking secured’ for that customer.
‣ All relevant goal-setting, venue and supplier information will be aggregated and shared to all service providers and customer teams to allow parity of access to information and to understand the needs, timings, scope and expectations of customers.
‣ Coaches and facilitators booked on WorkTripp should factor in the creation of a one-pager and 30 minute accountability session with the offsite organiser capturing the main ideas that came through from the WorkTripp for sharing with the customer.
‣ Please note: WorkTripp does not create offsite design or full programming as a standard offer. Our value-add is in connecting relevant suppliers and customers, aiding goal-setting, and providing insights and recommendations.
‣ A recent Fan and Fuel survey showed that 92% of consumers would hesitate to buy a product with no reviews. Reviews are really important to WorkTripp, and help to build the trust that is really important to our whole community.
‣ We will invite all customers to review our suppliers and review WorkTripp. We will endeavour to support the improvement of listings within WorkTripp, but may have to remove consistently poorly rated listings if there is no improvement.
‣ Queries on reviews approach can be sent to hello@worktripp.com
‣ We will invite all customers to review our suppliers and review WorkTripp. We will endeavour to support the improvement of listings within WorkTripp, but may have to remove consistently poorly rated listings if there is no improvement.
‣ Queries on reviews approach can be sent to hello@worktripp.com
‣ Dates are negotiated and secured via chat.
‣ Once an enquiry chat is set up with a customer, your number is released to them to chat directly via the platform.
‣ By adding your listing to WorkTripp, you are agreeing to being open to travel for offsites if you are a coach, facilitator, or speaker. If you are only available for online or 1:1 you should select this accordingly in your listing criteria.
‣ Once an enquiry chat is set up with a customer, your number is released to them to chat directly via the platform.
‣ By adding your listing to WorkTripp, you are agreeing to being open to travel for offsites if you are a coach, facilitator, or speaker. If you are only available for online or 1:1 you should select this accordingly in your listing criteria.
‣ Cancellations, Travel Issues, Refunds and Booking Modifications.
‣ Cancellations
We know how important it is for our marketplace community to know that they will be covered in the instance that a customer pulls out last minute.
‣ The WorkTripp cancellation policy is as follows:
If a customer experiences extenuating travel issues which prevent a WorkTripp from going ahead they may apply for this case to be reviewed at hello@worktripp.com
If a Supplier experiences extenuating travel issues which change the timings of a WorkTripp we would expect them to offer their services in kind at another preferable date.
‣ Refunds
If a customer is unhappy with their WorkTripp we will review circumstances on a case by case basis at hello@worktripp.com
‣ Booking Modifications
Suppliers and Customers are responsible for any booking modifications they agree to make via WorkTripp by creating and accepting a new additional proposal.
‣ Cancellations
We know how important it is for our marketplace community to know that they will be covered in the instance that a customer pulls out last minute.
‣ The WorkTripp cancellation policy is as follows:
- For cancellations up to 12 weeks before the WorkTripp start date: full refund to the customer (full payment minus booking fees released)
- For cancellations up to 4 weeks before the WorkTripp start date: no refund to the customer
- Where extenuating circumstances exist, we will try and honour new dates for a customer, pending supplier approval.
If a customer experiences extenuating travel issues which prevent a WorkTripp from going ahead they may apply for this case to be reviewed at hello@worktripp.com
If a Supplier experiences extenuating travel issues which change the timings of a WorkTripp we would expect them to offer their services in kind at another preferable date.
‣ Refunds
If a customer is unhappy with their WorkTripp we will review circumstances on a case by case basis at hello@worktripp.com
‣ Booking Modifications
Suppliers and Customers are responsible for any booking modifications they agree to make via WorkTripp by creating and accepting a new additional proposal.
For teams - Our Service Level Agreement
Our purpose is to help all teams to enjoy sustainable working culture.
‣ In order to use WorkTripp you need to create a user profile.
‣ When you use WorkTripp, you can either browse whole team offsites, or by venue, experience, coach, facilitator, or inspiring speakers. You can filter by specialism, cost, destination etc. You can favourite suppliers and then communicate with up to 5 per category. If you then wish to drop some you can “refill” up to five again. This stops you from getting overwhelmed with too many live enquiries. You can expect suppliers to get back to you within 3 to 5 hours.
‣ We curate suppliers based on alignment with the WorkTripp values. If you have any poor experiences please contact us at hello@worktripp.com. We put in a great deal of effort into building the WorkTripp community to offer added value to all. If we notice a continual pattern of in-platform communication drop-off and suspect disintermediation of supplier and customer we reserve the right to ask suppliers and/or customers to leave the platform.
‣ We are aware that bringing a facilitator, coach and inspiring speaker to your offsite requires a personal connection. As such, we enable 30-minute discovery call with favourited facilitators, coaches and inspiring speakers. If customers do not want to proceed with that facilitator, coach or speaker, they can go back to search.
‣ If customers do want to proceed with that facilitator, coach or speaker they can book and their card will be pre-authorised and payment held with our thid party payment gateway provider, Stripe. We ask that no commercial messaging is sent to customers outside of the remit of the WorkTripp offsite.If you experience anything of this kind please do contact us.
‣ We curate suppliers based on alignment with the WorkTripp values. If you have any poor experiences please contact us at hello@worktripp.com. We put in a great deal of effort into building the WorkTripp community to offer added value to all. If we notice a continual pattern of in-platform communication drop-off and suspect disintermediation of supplier and customer we reserve the right to ask suppliers and/or customers to leave the platform.
‣ We are aware that bringing a facilitator, coach and inspiring speaker to your offsite requires a personal connection. As such, we enable 30-minute discovery call with favourited facilitators, coaches and inspiring speakers. If customers do not want to proceed with that facilitator, coach or speaker, they can go back to search.
‣ If customers do want to proceed with that facilitator, coach or speaker they can book and their card will be pre-authorised and payment held with our thid party payment gateway provider, Stripe. We ask that no commercial messaging is sent to customers outside of the remit of the WorkTripp offsite.If you experience anything of this kind please do contact us.
‣ We understand that events evolve and change over time, people get added, or new facilitators or services may need to be brought in. As such, we allow in-platform communication with suppliers once you have selected their services.
‣ All relevant goal setting, venue and supplier information will be aggregated and shared to all service providers and your customer teams to allow parity of access to information and to understand the needs, timings, scope and expectations of you as customers. You can edit what you share.
‣ Once an agreed service and price has been set, this is transparent and communicable to suppliers, customers and WorkTripp. As part of our efficacy programme, we send a survey to you as customers to gain insights into goals and impact to improve our service and your experience.
‣ All relevant goal setting, venue and supplier information will be aggregated and shared to all service providers and your customer teams to allow parity of access to information and to understand the needs, timings, scope and expectations of you as customers. You can edit what you share.
‣ Once an agreed service and price has been set, this is transparent and communicable to suppliers, customers and WorkTripp. As part of our efficacy programme, we send a survey to you as customers to gain insights into goals and impact to improve our service and your experience.
‣ A recent Fan and Fuel survey showed that 92% of consumers would hesitate to buy a product with no reviews. Reviews are really important to WorkTripp, and help to build the trust that is really important to our whole community.
‣ We will invite all customers to review our suppliers and review WorkTripp. We will endeavour to support the improvement of listings within WorkTripp, but may have to remove consistently poorly rated listings if there is no improvement.
‣ Queries on reviews approach can be sent to hello@worktripp.com
‣ We will invite all customers to review our suppliers and review WorkTripp. We will endeavour to support the improvement of listings within WorkTripp, but may have to remove consistently poorly rated listings if there is no improvement.
‣ Queries on reviews approach can be sent to hello@worktripp.com
‣ Dates are negotiated and secured via chat.
‣ Once an enquiry chat is set up with a customer, your number is released to them to chat directly via the platform.
‣ By adding your listing to WorkTripp, you are agreeing to being open to travel for offsites if you are a coach, facilitator, or speaker. If you are only available for online or 1:1 you should select this accordingly in your listing criteria.
‣ Once an enquiry chat is set up with a customer, your number is released to them to chat directly via the platform.
‣ By adding your listing to WorkTripp, you are agreeing to being open to travel for offsites if you are a coach, facilitator, or speaker. If you are only available for online or 1:1 you should select this accordingly in your listing criteria.
‣ Cancellations, Travel Issues, Refunds and Booking Modifications.
‣ Cancellations
When you agree a proposal with a supplier on WorkTripp the funds are pre-authorised via the card details provided and held by our payment gateway provider, Stripe. This prevents the need for a deposit as the money is held by a third party so that we can release as and when needed, in line with our cancellation policy.
‣ The WorkTripp cancellation policy is as follows:
If a customer experiences extenuating travel issues which prevent a WorkTripp from going ahead they may apply for this case to be reviewed at hello@worktripp.com
If a Supplier experiences extenuating travel issues which change the timings of a WorkTripp we would expect them to offer their services in kind at another preferable date.
‣ Refunds
If a customer is unhappy with their WorkTripp we will review circumstances on a case by case basis at hello@worktripp.com
‣ Booking Modifications
Suppliers and Customers are responsible for any booking modifications they agree to make via WorkTripp by creating and accepting a new additional proposal.
‣ Cancellations
When you agree a proposal with a supplier on WorkTripp the funds are pre-authorised via the card details provided and held by our payment gateway provider, Stripe. This prevents the need for a deposit as the money is held by a third party so that we can release as and when needed, in line with our cancellation policy.
‣ The WorkTripp cancellation policy is as follows:
- For cancellations up to twelve weeks before the WorkTripp start date: full refund to the customer (full payment minus Stripe admin fees released)
- For cancellations up to four weeks before the WorkTripp start date: no refund to the customer
If a customer experiences extenuating travel issues which prevent a WorkTripp from going ahead they may apply for this case to be reviewed at hello@worktripp.com
If a Supplier experiences extenuating travel issues which change the timings of a WorkTripp we would expect them to offer their services in kind at another preferable date.
‣ Refunds
If a customer is unhappy with their WorkTripp we will review circumstances on a case by case basis at hello@worktripp.com
‣ Booking Modifications
Suppliers and Customers are responsible for any booking modifications they agree to make via WorkTripp by creating and accepting a new additional proposal.
WorkTripp Vision, Mission, and Values
Our Vision is to help all teams, from high-growth startups to well-established corporates, to get together, enjoy work and be productive.
Our Mission is to right the balance from the pure hyper-efficiency and task-driven aspects of our new world of work towards sustainable working design, blending the best of offsites and online.
Our Values are...
Our Mission is to right the balance from the pure hyper-efficiency and task-driven aspects of our new world of work towards sustainable working design, blending the best of offsites and online.
Our Values are...
- Playful: people do their best, most creative work when they can be themselves and have fun.
- Positive: we nurture a sense of awe in the world, and about what we can achieve together.
- Ambitious: we want to create the biggest possible impact towards our vision.
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Sustainability Policy
We believe in sustainable working culture, and sustainable ways to get there
‣ WorkTripp is focused on being a force for good in the world and as such we see the ecological and climate emergency as something that ought to be considered through every business decision we make.
‣ We have set out our approach to tackling the climate emergency through our own operations and strategy in each area of our business.
Our own operations:
WorkTripp is an agile company that currently has a very low direct scope 1 & 2 carbon emissions, however, we will continue to measure and monitor our carbon emissions as the business grows, looking to eliminate all carbon emissions possible and offset where emissions remain. We are committed to:
Through your WorkTripp:
WorkTripp is an online marketplace, so highlighting sustainability through our marketplace helps to promote the most sustainable locations, experiences and suppliers and helps you find the WorkTripp that most strongly aligns with your values. We will vet our supply chain to ensure that we are working with companies, locations and people who are committed to sustainability.
‣ We have set out our approach to tackling the climate emergency through our own operations and strategy in each area of our business.
Our own operations:
WorkTripp is an agile company that currently has a very low direct scope 1 & 2 carbon emissions, however, we will continue to measure and monitor our carbon emissions as the business grows, looking to eliminate all carbon emissions possible and offset where emissions remain. We are committed to:
- Purchase all energy through a green energy supplier
- Generate renewable energy on-site (through solar PV)
- Minimise energy usage on-site
- Drive sustainability through the supply chain
Through your WorkTripp:
WorkTripp is an online marketplace, so highlighting sustainability through our marketplace helps to promote the most sustainable locations, experiences and suppliers and helps you find the WorkTripp that most strongly aligns with your values. We will vet our supply chain to ensure that we are working with companies, locations and people who are committed to sustainability.
- Highlighting sustainability credentials on WorkTripp marketplace
- Working with suppliers with strong sustainability credentials
- Choosing locations that connect you and your WorkTripp with nature
- Sustainability and net zero strategy facilitators on WorkTripp
